careers at smarthop

BROKER ONBOARDING SPECIALIST

The MISSION

Truckers move America’s economy. They should never struggle to find decent pay and fair treatment. SmartHop is on a mission to arm truckers with the information, technology, and know-how to take control of their business and feel the freedom of being an independent trucker again. SmartHop is a tech-enabled platform giving owner-operators and small trucking companies easy load booking, end-to-end back-office support, and above-market RPMs. We want truckers to earn more and stress less by giving them the tools and recognition they need to succeed in the changing world of trucking.

Uplifting truckers is what moves us, and in doing so, we will change the industry. Our service aims to become the market standard, so that respect, recognition, and transparency become the norm for every other business that serves truckers. We are building an organization that works together with the shared passion of empowering truckers, the lifeblood of our economy.

Position overview

As the Broker Onboarding Specialist at SmartHop, you are responsible for managing the onboarding process for our Brokers including managing and distributing the set up packages, conducting broker credit checks and managing broker concerns. You will be the first and most important impression our Brokers receive of SmartHop so customer service and relationship management are key skills for this role.

RESPONSIBILITIES

  • Ensure newly onboarded carriers have all needed documents
  • Automatically onboarding new carriers with defined brokers
  • Sending emails for certificate of insurance requests
  • Onboarding and completing broker carrier setup documents
  • Getting company information and documents from our tms
  • Credit Checks
  • Keep carrier broker onboarding live document up-to-date
  • Answering phone calls and routing
  • Researching new broker opportunities

SKILLS

  • Customer service experience
  • Relationship management experience
  • Certificate of Insurance experience a plus
  • Credit check experience a plus

Expression of Interest

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