careers at smarthop

OPERATIONS MANAGER

The MISSION

Truckers move America’s economy. They should never struggle to find decent pay and fair treatment. SmartHop is on a mission to arm truckers with the information, technology, and know-how to take control of their business and feel the freedom of being an independent trucker again.

SmartHop is a tech-enabled platform giving owner-operators and small trucking companies easy load booking, end-to-end back-office support, and above-market RPMs. We want truckers to earn more and stress less by giving them the tools and recognition they need to succeed in the changing world of trucking.

Uplifting truckers is what moves us, and in doing so, we will change the industry. Our service aims to become the market standard, so that respect, recognition, and transparency become the norm for every other business that serves truckers. We are building an organization that works together with the shared passion of empowering truckers, the lifeblood of our economy. 

Location: Miami, FL.

Position overview

SmartHop is looking for an Operations Manager who will be reporting directly to the General Manager. As Operations Manager, you will help grow the company through the launch, scale and optimization of multiple new lines of business including fintech, fuel, insurance programs, lease and other different avenues of growth. You will be in charge of managing multiple programs from inception to scale, including the scoping of different services, testing and execution. You will conduct operational setups to ensure business results and fast pace growth, analyze performance, identify what is working and what not, and constantly iterate.

RESPONSIBILITIES

  • Develop & Optimize Processes: SmartHop moves quickly and wants to scale fast. You will be responsible for the design of operational processes to fuel growth and efficiency. 
  • Internal/ External alignment: You’ll work with internal and external stakeholders to drive a successful execution of the programs.  
  • Product Improvement: Keen eye for new features to improve our customer’s experience as well as working to drive automation of all processes. 

SKILLS

  • Strong business acumen and problem solving skills
  • Data driven mentality and sound business judgment through strong analytical thinking
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans
  • Experience working closely and presenting effectively with internal and external partners in a constantly evolving, rapid growth environment with tight deadlines!

If you have the following character traits then this role is for you:

  • Resilience and ability to take initiative in our constantly-changing work environment
  • Passion for data and fluency in analytical tools (e.g SQL + Basic Statistics knowledge)
  • Enjoy teamwork 
  • Curious: You are able to deep dive and zoom out in the business. 
  • Obsessed about growth and scale 
  • Ownership mentality
  • Comfortable with change and ambiguity,
  • Tech savvy
  • Hustler: Get stuff done.
  • Humility and hunger to learn 

Additional Details

Department:  Operations

Job Type: Full-time, Exempt

Location: Miami, FL.

Work Authorization: US required

Benefits:

  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Referral Program
  • Vision Insurance

Expression of Interest

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