careers at smarthop



Truckers move America’s economy. They should never struggle to find decent pay and fair treatment. SmartHop is on a mission to arm truckers with the information, technology, and know-how to take control of their business and feel the freedom of being an independent trucker again. SmartHop is a tech-enabled platform giving owner-operators and small trucking companies easy load booking, end-to-end back-office support, and above-market RPMs. We want truckers to earn more and stress less by giving them the tools and recognition they need to succeed in the changing world of trucking.

Uplifting truckers is what moves us, and in doing so, we will change the industry. Our service aims to become the market standard, so that respect, recognition, and transparency become the norm for every other business that serves truckers. We are building an organization that works together with the shared passion of empowering truckers, the lifeblood of our economy.

SmartHop is looking for a Product Manager to undertake this goal with an understanding that success will have an impact on hundreds of thousands of Americans. This leader can be based in our NYC or Miami office, or remote, and will report directly to the CEO.

Position overview

The Product Manager will work with a team of designers, engineers, and developers responsible for creating reliable, scalable, and high-performance AI and machine learning applications and products for SmartHop and its clients. This position will be the product management owner for defining strategy and product vision. The Product Manager will lead a product team to develop new features, scope and prioritize customer requirements, and develop successful products that enhance our customers experience. This role will define, execute, and deliver a product roadmap that incorporates enterprise data management best practices and AI and machine learning to address logistics and management challenges. This is a cross-functional role that will work closely with technical experts and business executives to deliver robust technical solutions.


  • Develop product strategy vision and roadmaps, and prioritize feature development based on customer demands;
  • Foster buy-in for product vision with both senior leadership and customer stakeholders;
  • Translate user experiences into business requirements that lead to product specifications and architecture for applications;
  • Work closely with UX/UI designers, full-stack engineers, developers, and program management to develop goals, specify clear requirements, enable service offerings and capabilities, and work with teams to deliver outstanding user experiences;
  • Proactively identify and resolve strategic issues, and work with product operations administrators to meet programmatic, financial, and technical goals;
  • Plan for the full product lifecycle, including innovation, prototyping, development, and sustainment;
  • Work with business development, markets, and service lines to develop go-to-market strategies.


  • Bachelor’s degree (master’s preferred) in science, technology, engineering, mathematics, computer science, design, or related technical discipline
  • High customer empathy, with a desire to get in the shoes of our customers
  • Be data-driven; Regularly seek out and use hard data and metrics to back up assumptions and opinions
  • Have enough technical knowledge to gain the respect of software engineers
  • Experience working within a high-growth technology environments
  • Minimum 5 years of experience working with cross-functional teams
  • Minimum 3 years of product management
  • Excellent verbal and written communication skills
  • Technically adept and business-focused to interface across technical disciplines and senior leadership
  • Entrepreneurial spirit, independent and self-motivated, and results-oriented
  • Comfortable managing ambiguity and providing structure for engineering teams

Expression of Interest

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