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F.A.Q

FREQUENTLY
ASKED QUESTIONS

Learn more about our offerings and why we love to create digital experiences for our clients.

01
FREQUENTLY ASKED QUESTIONS

FAQS

Review these FAQs for information about SmartHop. Didn’t answer your question? Give us a call!

What is SmartHop?

SmartHop is a tech-driven platform that makes trucking easier, faster, and more profitable for owner operators and small carriers.

What kinds of trailers can I use with SmartHop?

Right now, SmartHop works with 53' Dry Van and Reefer Trailers but we'll be adding more soon!

How much does SmartHop cost?

No upfront fees! We just charge an industry lowest 3% on loads you book with us. We get paid only if you get paid. Check out our pricing table to see which option is best for you.

Do I need to be a carrier to use SmartHop?

Anyone with a 53' Dry Van or Reefer can use SmartHop. Don't have authority? We can help. Even brokers can use SmartHop. We're changing the industry...and making both ends meet.

Do I have to sign a long-term contract?

No contracts here! Delete your account anytime you want and we'll wipe you from our system, simple as that.

How many trucks can I plan for?

Right now, SmartHop is designed specifically for smaller fleets of 10 trucks or less. If you have a larger fleet, send us a message so we can work out a custom plan that'll work best for you!

Who owns the loads seen inside of SmartHop?

SmartHop is a tool that helps you with the decision making process when booking loads. For each load option you see in SmartHop, we book the load for you digitally, no manual interaction needed.

How do you determine the best possible load?

Enter your location and our technology will automatically identify the hot lanes nearby based on profit potential. Once you choose the lane that best fit your needs, you'll receive a list of the best, high-paying loads within that lane.

Where are the loads coming from?

We partner with the best brokers and load sources around the country to bring you the exclusive and above-market loads. If you prefer your own broker connections or load sources, we can integrate those into our platform as well.

how do you help drivers without an mc number?

Through our experience and connections we can help you with acquiring an MC number. If you want to drive under someone else's authority, we can work with our Carrier Support Network to facilitate that option.

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