careers at smarthop

HR COORDINATOR

The MISSION

Truckers move America’s economy. They should never struggle to find decent pay and fair treatment. SmartHop is on a mission to arm truckers with the information, technology, and know-how to take control of their business and feel the freedom of being an independent trucker again.

SmartHop is a tech-enabled platform giving owner-operators and small trucking companies easy load booking, end-to-end back-office support, and above-market RPMs. We want truckers to earn more and stress less by giving them the tools and recognition they need to succeed in the changing world of trucking.

The Opportunity 

Uplifting truckers is what moves us, and in doing so, we will change the industry. Our service aims to become the market standard, so that respect, recognition, and transparency become the norm for every other business that serves truckers. We are building an organization that works together with the shared passion of empowering truckers, the lifeblood of our economy. 


Position overview

About the Role As SmartHop’s HR Coordinator, you are the first point of contact (face and the voice of our company) and will perform administrative tasks and services to support effective and efficient operations of the organization’s human resource department. You will be responsible for handling the front office reception and multiple administration duties, including greeting guests, answering phones, working on special projects, handling company inquiries, performing data entry and sorting and distributing the mail. This position reports directly to the Director of Human Resources. Location: Miami, FL.

RESPONSIBILITIES

The responsibilities: 

  • Maintain accurate and up-to-date human resource files, records, and documentation.
  • Direct inquiries from customers, potential customers and vendors to appropriate departments.
  • Provide answers to applicants and employees relative to our services, general inquiries, standard policies, benefits, hiring processes, etc. You will refer more complex questions to the appropriate senior-level HR.
  • Responsible for maintaining the integrity and confidentiality of our human resource files and records. Maintain other data and files as requested.
  • Assist in screening applicants, coordinate interviews, and administer pre-employment assessments and testing as required.
  • Perform periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
  • Provide clerical support to the HR department, Finance Department and Operations Department as needed.
  • Assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks.
  • Potential to assist with new hire orientation (including issuing badges and credentialing as required by positions).
  • Assist with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.
  • Other duties as assigned.


Competencies of the ideal candidate:

  • Excels at customer service – both internal and external.
  • Has a critical eye and focuses on continuous improvement.
  • Is good at investigating, problem solving and analyzing data.
  • Is tech-savvy. Enjoys working with databases and systems.
  • Is self-directed with initiative.
  • Communicates effectively at all levels of the organization – both verbal and written.
  • Has excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
  • Has excellent organizational skills and attention to detail.

SKILLS

  • Human Resources, Finance, Accounting, Business Administration or equivalent required.
  • Proficiency in Google Suite or related. Is proficient with ATS, HRIS and ERP software.
  • At least 2 years of administrative experience and/or HR full cycle is a plus.
  • Bilingual skills in English/Spanish required
  • Excellent oral and written communication skills.
  • Ability to communicate with different levels of internal and external customers.
  • Strong customer service and relationship management skills.
  • Strong attention to detail.
  • Must be able to multitask effectively
  • Team player

Additional Details

Department:  Operations

Job Type: Full-time, Exempt

Location: Miami, FL

Work Authorization: US required

Benefits:

-Dental Insurance

-Health Insurance

-Life Insurance

-Paid Time Off

-Referral Program

-Vision Insurance


Expression of Interest

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